Shipping policy

Processing Times All orders are processed within 2–3 business days. As many of our products are made to order, please allow additional time during busy periods. You will receive a confirmation email once your order has been dispatched.

Shipping within the UK We ship across the United Kingdom using Royal Mail or Evri. Standard delivery typically takes 2–4 business days from dispatch. Express options may be available at checkout.

International Shipping We currently ship to selected international destinations. Delivery times and costs vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel's journey.

Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at charmarella24-7@hotmail.com and we will do our best to resolve the issue promptly.

Personalised & Custom Orders Please note that personalised and custom-made items cannot be returned or exchanged unless they arrive faulty or damaged. Please double-check all personalisation details before placing your order.